Order Cancellations
Orders at O’foodi Foods are prepared according to each customer’s specific requirements. As such, we are unable to offer a full refund for any order that has already been processed for delivery if the customer decides to cancel the order for any reason.
Refunds and Compensation
If you are dissatisfied with your order for legitimate reasons — such as your order arriving damaged, or one or more items being missing — and you can provide clear evidence to support this claim, O’foodi Foods will issue an appropriate refund for the affected items.
Refunds will generally be provided in the form of a discount voucher that can be used toward future purchases.
Exceptions
Please note that O’foodi Foods cannot issue refunds for orders damaged or spoiled as a result of a customer’s inconsistency — for example, if the customer missed the delivery, was unavailable to collect the order at the agreed time, or failed to notify us at least 48 hours prior to the scheduled delivery or collection.